The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions (For the purposes of this Return and Refund Policy):
· Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Jivannti.
· Goods refer to the Goods offered for sale on the Service.
· Orders mean a request by you to purchase Goods from Us.
· Service refers to the Website.
· Website refers to Jivannti, accessible from www.jivannti.com
· You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
CUSTOMERS ARE REQUIRED TO RECORD AN OPENING/UNBOXING VIDEO AT THE TIME OF DELIVERY.
THIS VIDEO IS NECESSARY TO PROCESS ANY CLAIMS RELATED TO DEFECTIVE OR INCORRECT PRODUCTS.
CONDITIONS FOR RETURNS OR EXCAHANGE
We follow a strict NO REFUND/EXHANGE POLICY.
However, due to the nature of e-commerce business we do understand that the Goods might get damaged during transit or an incorrect product is delivered. So, we request our customers to take an opening/unboxing video of the product when delivered. If any damage is captured during the opening/unboxing video we shall exchange the Good, if possible. Since, all our Goods are handmade our lead-time for exchange of defective Goods would be 30-35days.
Conditions for exchange:
1. The Goods may be eligible for an exchange only under 2 situations: i). Goods damaged during transit. ii). Incorrect Good is delivered
2. You shall provide us an opening/unboxing video of the damaged/incorrect Goods and the same should be clearly visible in a single video.
3. You shall contact us within 48 hours from the receipt of goods at jenish@jivannti.com with the opening/unboxing video attached to the email.
4. The Goods are in the original packaging with tag.
We reserve the right to refuse exchange of any merchandise that does not meet the above conditions in our sole discretion.
Conditions for refund:
1. Only items that are eligible for exchange but cannot be reproduced by us shall be eligible for a Refund.
2. Refunds will only be processed to the original mode of payment.
3. Refunds will only be processed once the Good is received and reviewed by us.
4. Customer is responsible for returning the Good in condition it was received and within time with original tags and packaging.
5. Steps to process Refund:
a) Send us a video while packing the Good. b) Take images of the package once it is packed. c) Send us the video and images on jenish@jivannti.com. d) We will then send a Return Label, which needs to be applied to the package. e) Our delivery partner shall pick-up the package. f) You are not responsible for any Return Charges.
Reasons NOT eligible for refund/exchange:
All our products are handloom and exclusively handmade by artisans hence the following reasons shall not be entertained under any condition;
1. Colour Variations – Slight colour variations are expected from the images displayed on the website.
2. Minor Imperfections – Imperfections in design and weaving patterns are expected.
Changes to This Refund Policy:
We reserve the right to modify our refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
By purchasing at www.jivannti.com you agree to our refund policy.